TERMINAL SERVICES

FAQ'S AND UPDATES

The Transportation Security Administration website can provide information on the security screening of passengers and baggage. Currently, TSA opens daily at 03:45 a.m. and closes at 7:00 p.m.

It is strongly recommended that passengers arrive at the airport at least 2 hours prior to their scheduled departure time.

NOTE: The Airline Kiosks also close 45 minutes prior to their scheduled flight departure times, and no agents will be available to check baggage or print boarding passes after this time.

Please contact your air carrier directly to check your flight status or go online to their website.

Each airline has its own operating hours. Currently, the airline check-in counters close 45 minutes prior to the scheduled flight departure time. No agents will be available to check baggage or print boarding passes after this time. Passengers need to allow enough time to complete the check-in and the TSA checkpoint procedures. All passengers must be at the boarding gate 15 minutes prior to departure or may be denied boarding

Weather conditions may at times affect airport operations. RDM does not usually close during most inclement weather conditions. The RDM terminal building will remain open at all times unless damaged or in case of an emergency.

Flight delays, cancellations, and re-routing decisions are made by the individual airline on a flight-by-flight basis. FAA air traffic controllers may also play a role in an airline's decision-making process. Information on a flight’s status is best found on the airline’s website.

RDM does not accept any responsibility or liability for delays to its services as a result of circumstances beyond its control including (but not limited to) traffic congestion, road accidents, flight delays and cancellations, security alerts, and severe weather conditions.

What is RDM Doing to Protect Passengers and Employees:

Increased the frequency and intensity of efforts to disinfect restrooms and other public areas with cleaning agents intended to kill germs.
Airlines have increased the frequency and intensity of efforts to disinfect aircraft and their facilities.
Multiple hand sanitizer stations throughout the Terminal.

When does the Real ID requirement go into effect?

Real ID deadline pushed back, again – this time until May 7, 2025

REAL ID | Homeland Security (dhs.gov)

Can I still fly with my current license or passport? Yes

I lost my license or it is expired, or I have a temporary one—can I still travel?

Yes, but you will be subject to additional screening at the TSA checkpoint—plan on arriving earlier and check with your airline or TSA directly for questions

PUBLIC HEALTH INFORMATION

The most up-to-date information from the Centers for Disease Control and Prevention (CDC) is available here.

Travel industry messaging and resources are available from the U.S. Travel Association here

Where can I get a COVID test in Central Oregon?

Deschutes County Health Services, Central Oregon Community College, and the Oregon Health Authority are partnering to offer the first no-cost rapid PCR testing site in Oregon.

Appointments will be available at the COCC Redmond campus, Thursdays through Mondays from noon to 7 p.m.

Individuals will receive a polymerase chain reaction (PCR) test.

Results will be available within 1 to 2 hours.

Appointments are required and can be made online at cur.tv/redmond

Appointments are also available by calling the COVID-19 hotline at 541-699-5109, Monday through Friday from 9 a.m. to 5 p.m.

The testing clinic is open to anyone, including those requiring testing for travel.

There is no cost to those who are tested and no insurance or identification is required. For those with insurance, the insurance policy may be billed.

The testing site is located in the parking lot of the Redmond Technology Education Center (RTEC) building on the COCC Redmond campus, 2324 SE College Loop, Redmond, OR 97756.

You can also find testing information below:

COVID-19 Testing in Oregon (egov.com)

COVID-19: Testing | Deschutes County Oregon

Additional Travel Resources

Ready For Every Journey (ACI)

The Passenger Experience | US Department of Transportation (flyhealthy.gov)

View the latest TSA updates visit the TSA Website at

https://www.tsa.gov/

Contact Information