Redmond Airport
AIRLINES
TERMINAL SERVICES
AIRPORT

ADA AND OTHER ASSISTANCE

ADA/Additional Assistance at Redmond Municipal Airport

RDM does not provide assistance to/from the terminal curb. Wheelchairs are available in the main terminal for public/personal use. For wheelchair service or additional assistance, from the ticket counter through the security checkpoint, to/from the gate/aircraft, please pre-arrange these services directly with your air carrier at the ticket counter, by calling their reservations number, or visiting their website (see information below)

 



Alaska Logo 
Reservations/Information 1-800-252-7522 
www.alaskaair.com

Click HERE for Baggage Information

 


Reservations/Information  1-800-433-7300
www.aa.com

Baggage Information

 

 

 

Reservations/Information  (346) 616-9500
www.aveloair.com

Customer Support: support@aveloair.com

Customer Support Center phone: (346) 616-9500

 


                   
Reservations/Information  1-855-548-2505
www.delta.com    www.delta.com/needhelp

Delayed, Lost or Damaged Bags : Delta Air Lines



 
Reservations 800-241-6522
Arrival/Departure information 800-824-6200
Baggage Information 800-221-6903
Air Cargo 800-822-2746 
www.united.com

Checked baggage issues | United Airlines

 

 

For wheelchair assistance to and from your rental car, please contact your car rental agency directly for information. 

Alamo 541-504-2824 800-462-5266
Avis 541-923-3750 800-331-7423
Budget 541-923-0699 800-527-7000
Enterprise 541-504-9226 800-736-8227
Hertz 541-923-1411 800-654-3131
National 541-504-2824 800-CAR-RENT

Traveling With Your Own Wheelchair or Other Mobility Device

If you are a passenger with a disability and you will be traveling with your mobility device, here are a few suggestions to make your airport experience trouble-free and more enjoyable.

When making your airline reservations, advise your airline of the following information:

When checking in for your flight on the day of departure, confirm all of the above information with an airline agent.

Allow Extra Time when traveling with a battery-powered/electric wheelchair, cart, or scooter:

Attach instructions to your wheelchair if assembly/disassembly is needed

Identify battery type and know how to access it, if your mobility device is battery-powered

Folding wheelchairs

If space is available, many airlines will allow folding wheelchairs to be stowed in the cabin on a first-ask, first-serve basis. If cabin storage is not available, airlines will typically allow you to check your wheelchair as baggage at either the ticket counter or the departure gate. Your airline will provide a wheelchair and wheelchair aid to assist you to your gate if needed.

Connecting City

Advise your airline in advance if you wish to use your mobility device in your connecting city. They’ll let you know if you will have sufficient time in your connecting city. If not, the airline can provide you with their wheelchair service.

Aisle Width of Aircraft

The width of aisle space varies from aircraft to aircraft. Some aisle width spaces can be fairly narrow and difficult to navigate with an airline’s onboard wheelchair. Ask your airline about the aisle width before confirming reservations, if you are concerned about the wheelchair transfer process from the gate onto the aircraft.

Policies vary from airline to airline regarding mobility devices in general. To learn more about your airline’s procedures and requirements for mobility devices, please visit your airline’s website or call their reservation desk.

Visit the US Department of Transportation Website Traveling with a Disability | US Department of Transportation

Service and Emotional Support Animals

Department of Transportation Rules for Emotional Support Animals

New Rules for Service Animals 2021

Only ADA animals, Emotional Support Animals, and Police K-9's are allowed in the Airport (on a leash only)  All other animals (Cargo or Pet in Cabin) must be kept in a kennel/cage in all areas of the Airport.

Click HERE for the Airport code 2.560 – Airport Terminal Animal Provisions.

Click HERE for City of Redmond Service Animals for People with Disabilities policy, GEN100.

 

ADA International symbol

Americans with Disabilities Act (ADA)

The City of Redmond does not discriminate against qualified individuals with disabilities on the basis of disability in the City’s services, programs, activities, or employment practices and strives to make all of our programs and services available to every Redmond citizen. Reference documents on this site include notices, newsletters, grievance procedures, curb ramp request forms, requests for accommodations, and a general informational brochure.

The Americans with Disabilities Act (ADA) provides guidelines to comply with accessible programs, services, and building construction, but we always need to hear from our citizens to direct resources where they are most needed.

The City of Redmond encourages all citizens to participate in its programs and activities.  Meeting locations are accessible to people with disabilities.  Requests for accommodation may include sign language interpreter service, assistive listening devices, materials in an alternate format or any other accommodation.  If any accommodations are needed, please contact the ADA Coordinator at 541-504-3036 or access@ci.redmond.or.us.  Requests should be made as soon as possible, but at least 3 business days prior to the scheduled meeting. 

If you have any questions, concerns, or suggestions, please contact the ADA Coordinator at (541) 504-3036 or email: access@ci.redmond.or.us

For more information or to connect with “The Americans with Disabilities Act” website, click HERE

It is unlawful for airport operators and their lessees, tenants, concessionaires, and contractors to discriminate against any person because of race, color, national origin, sex, creed, or disability in public services and employment opportunities. Allegations of discrimination should be promptly reported to the Airport Manager or:

Federal Aviation Administration Office of Civil Rights, ACR-1 800 Independence Avenue, S.W. Washington, D.C. 20591

Federal regulations on unlawful discrimination are available for review in the Airport Administration Office.

Assistance for An Unaccompanied Minor or Other Solo Travelers 

To accompany a solo traveler with special needs to or from an arrival or departure gate (such as an unaccompanied child or an elderly or disabled passenger), you must obtain a gate pass at the ticket counter of the airline on which the person is flying. Please note that gate passes are issued solely at the discretion of the airline, and not all airlines will issue a gate pass. Please verify your airline’s policy prior to your trip to the airport.

If your airline does issue gate passes, be sure to allow additional time for potential lines at the ticket counter, and check with the airline in advance to make sure their ticket counter is open when requesting a gate pass for an arriving flight. Please be prepared to provide government-issued photo identification (e.g. driver's license) and flight information. Only one person may be allowed to accompany a passenger to or from the gate. Contact your airline for additional information.

Airport Parking

ADA-designated parking spaces are available in all Airport Paid Parking Lots.  Vehicles properly displaying valid disabled permit identification may use these spaces. All Posted rates for paid parking apply.

More information regarding disabled parking and rates can be found on our Airport Parking page.

 

Useful Websites and Applications:

Vitals Aware Services: Real-Time Digital Medical ID (thevitalsapp.com)

Vitals™ is designed to alert first responders and 911 dispatchers with the exact personal information needed to assist a vulnerable person in a crisis, calmly and compassionately. For memory issues, medical conditions, medication, mental health, invisible condition, or de-escalation techniques, the Vitals™ living digital medical ID is a trusted emergency alert system for seniors, families and countless others.

Ultimate Guide to Air Travel with a Disability https://upgradedpoints.com/air-travel-with-a-disability/

A detailed guide was put together with the help of experts and covers tips and advice on how to make navigating airports and air travel a more enjoyable experience.

Alaska Airlines "Fly for All" App

Alaska launched a free app in the Apple Store and Google Play called Fly for All. Designed for first-time flyers, guests traveling with children, unaccompanied minors, and those with cognitive and developmental disabilities, including autism, the app will help ease the anxiety of air travel by walking guests through the steps they’ll follow when getting ready to fly.

The app features a series of photos and descriptions (social stories), with an optional read-aloud setting, that describes every step of the travel process from packing your bag to landing at your destination. It also features interactive content, including a travel checklist, matching games, and communication cards anyone can use to communicate non-verbally with employees and other travelers. https://blog.alaskaair.com/alaska-airlines/fly-for-all-app-ease-anxiety-of-air-travel/

Tips on traveling with a disability
 
Supporting people with non-visible disabilities (US) (hiddendisabilitiesstore.com)

It’s easy for airport employees to lend a hand to travelers with visible cues of a disability like a passenger in a wheelchair. But there are other “hidden disabilities” that are less apparent such as autism, Crohn’s disease, dementia, hearing impairment, multiple sclerosis, and PTSD. According to the Centers for Disease Control (CDC), 26 percent of American adults have some type of disability, many of them not visually apparent. SEA Travelers with hidden disabilities may request a sunflower lanyard to let airport staff know that they may need a little help or extra patience.

Sunflower lanyard

 

 To better meet the needs of our travelers with disabilities, RDM supports the 

 Sunflower Lanyard program

 

Sunflower lanyards are now offered at more than 30 airports across the globe, with more to come in 2021.  

View a map of participating airports

Sunflower Card - make it yours (hiddendisabilitiesstore.com)

We feel that it is important that everyone who has a hidden disability and who would benefit from wearing a lanyard is able to access one. Sunflower Lanyards are available free of charge to customers from businesses and organizations who are members of Hidden Disabilities Sunflower. As some people may be unable to travel to collect a free Hidden Disabilities Sunflower lanyard or would prefer to have them delivered, you can order directly from our online store

Aira: Aira is a service that connects blind and low-vision people to highly trained, remotely-located agents. Through an app on your smartphone, or through an optional pair of Horizon Smart Glasses, Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence. Straightforward and simple. Read More...
 
BlindSquare is the World's Most Popular accessible GPS application developed for the blind and visually impaired. It describes the environment, announces points of interest and street intersections as you travel. In conjunction with free, third-party navigation apps it is a powerful solution providing most of the information blind and visually impaired people need to travel independently. Read more...

Johnny Jet in-depth guides for traveling with disabilities:

https://www.johnnyjet.com/flying-with-disabilities-and-special-needs-guide/  

Traveling During the COVID-19 Pandemic with Disabilities

 

 

 

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