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Did someone make a difference in your travel experience?

If any airport employee went above and beyond their call of duty to assist you or anyone you know, you can nominate them for exceptional customer service through our RDM Raves Recognition program. 

RDM Raves RECOGNITION PROGRAM GUIDELINES

Guidelines

  • All airport employees are eligible for nomination.
  • The action(s) performed must be above and beyond the nominee's regular duties.
  • The action(s) must have been performed for RDM's passengers or visitors.
  • Action(s) must be customer service oriented in nature.
  • Nominations must be submitted by phone or in writing with full details of the action(s) warranting nomination.

Rewards

  • Monthly Raves winner receives:
    • Recognition throughout RDM via Website, Social Media, flyers, etc.
    • Special Awards

The following options are available to submit nominations:

 

For Lost and Found items left in the terminal/parking lot

Online Lost Item Report Form

 

Please contact the Airlines for missing/delayed baggage or

items left on board. Click HERE for contact information

 

For Items left at the RDM TSA Security Checkpoint

Please contact the TSA at 541-923-1659

Online Lost Item Report Form

 

541-504-3499

rdm@flyrdm.com

FOR FLIGHT AND BAGGAGE INFO PLEASE CONTACT YOUR AIRLINE DIRECTLY

 

FOR NON FLIGHT INFORMATION CONTACT THE AIRPORT:

 

 

Airport Administration Office

 

 541-504-3499

Zachary Bass, Airport Director, Media Relations

541-504-3085

Fred LeLacheur, Airport Engineer

541-504-3087

Leif Anderson, Contracts and Properties Manager

541-504-3082

Tammy Rohach, Property Specialist

541-504-3497

Felila Narotski, Business Coordinator

541-504-3086

Erinn Shaw, Office Assistant III

541-504-3084

Airport Fax:

541-548-0591

E-Mail Contact: 

RDM@flyrdm.com

 

OPERATIONS & MAINTENANCE

Ben Wolfe, Operations Manager         

541-504-3492

Mike Wilcox, Operations Supervisor

541-504-3494

Fernando Gonzales, Facilities Manager

541-504-3496

Operations Fax:

541-504-1922

 Click HERE for Local Weather Conditions and Forecast

 

SECURITY & BADGING

Nicole Jurgensen, Airport Security Coordinator

541-504-3081

Jayde Davis, Assistant Security Coordinator

541-504-3090

Annika Nelson, Security Assistant 

541-504-3088

Security E-mail:

rdmid@flyrdm.com

Security Fax:

541-548-0591

 

 

Transportation Security Administration (TSA)

 

Redmond Airport Security Checkpoint:

541-923-1659

TSA Customer service:

866-289-9673

General inquires:

www.tsa.gov

TSA Supervisor (Redmond)

541-923-1659

 


PARKING

Short and long term parking:

541-548-7039

WEATHER:

541-504-8743

Click HERE for Local Weather Conditions and Forecast

 

To Report an Aircraft Related Accident/Incident

(800) 992-7433

FAA District Noise Complaint Hotline

(503) 615-3200

 

 

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